Privacy policy

Geckomo operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Geckomo is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information, including inferences drawn from them:

  • Contact Information: Name, address, billing address, shipping address, phone number, email address

  • Financial Information: Credit or debit card numbers, financial account information, payment details, and payment confirmations

  • Account Information: Username, password, security questions, preferences, and settings

  • Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, and prior transactions

  • Communications with Us: Information you provide when contacting us, including customer support inquiries

  • Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers

  • Usage Information: How and when you interact with the Services, including navigation and usage patterns

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, use the Services, contact us, or otherwise provide personal information

  • Automatically through the Services, including from your device, cookies, and similar technologies

  • From service providers that collect information on our behalf

  • From partners or other third parties

How We Use Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Providing and Improving Services: To fulfil orders, process payments, ship products, manage accounts, handle returns and exchanges, and personalize your shopping experience

  • Marketing and Advertising: To send promotional communications, special offers, and display online advertisements based on your activity

  • Security and Fraud Prevention: To verify accounts, provide a secure shopping experience, and detect or prevent fraudulent or harmful activities

  • Communicating with You: To provide customer support and maintain our relationship with you

  • Legal Compliance: To comply with legal obligations, respond to legal processes, or investigate potential violations of our terms

Disclosure of Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Shopify, vendors, and service providers that perform services on our behalf (such as IT management, payment processing, analytics, customer support, cloud storage, and shipping)

  • Business and marketing partners to provide advertising and marketing services

  • When you direct or consent to sharing information with third parties, such as shipping providers or social media login services

  • Within our corporate group or affiliated companies

  • In connection with business transactions such as mergers, acquisitions, or bankruptcy, or to comply with legal obligations or protect our rights

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services in order to provide and improve the Services. Your information may be shared with Shopify and third parties located in countries other than your own to provide and improve the Services.

For more information about how Shopify uses your personal information and your rights, please review the Shopify Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or security of those websites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of consent. Parents or guardians may contact us to request deletion of information provided by a child.

Security and Data Retention

No security measures are perfect, and we cannot guarantee absolute security of your information during transmission. We retain personal information for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion of your personal information

  • Correct inaccurate information

  • Request data portability

  • Manage communication preferences

  • Object to or restrict processing

  • Withdraw consent

You may exercise these rights through the Services or by contacting us at: info@geckomo.com

Complaints

If you have concerns about how we process your personal information, you may contact us or your local data protection authority.

International Transfers

We may store or process your personal information outside your country using legally approved transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

Contact Us

For questions about this Privacy Policy or your rights, please contact us at: info@geckomo.com